• We require 48 hours’ notice for all cancellations or rescheduling.
• Appointments cancelled with more than 48 hours’ notice will be fully refunded or rescheduled free of charge.
• Cancellations made within 48 hours or missed appointments (no-shows) are non-refundable.
• Multi-session packages or memberships are non-refundable once the first session has been used.

Services (Single sessions & Pay As You Go) 

• Cancellations made at least 48 hours in advance: A full refund will be issued
• Cancellations within 48 hours: No refunds will be provided.
• No-shows: No refunds will be issued.
• All sessions must be used within 30 days of purchase; unused sessions will expire.

Memberships

• Memberships are non-refundable and non-transferable once purchased.
• All sessions must be used within 30 days of purchase; unused sessions will expire

Packages

• Packages are non-refundable and must be used within the 12 month validity period
• If a package includes multiple services and a client can no longer use a specific service due to a medical reason, we may offer a swap for another service of equivalent value.
• No refunds for partially used packages.
• All sessions must be used within 12 months of purchase; unused sessions will expire.

Exceptional circumstances

• Refunds outside of these terms may be considered in extreme cases such as:
• Serious medical conditions (proof may be required).
• Service unavailability due to unforeseen business closures.

• Our therapies are non-invasive wellness treatments designed to support your body’s natural processes. They are not a substitute for professional medical advice or diagnosis.
• Clients must inform us of any relevant health conditions before booking.
• We reserve the right to decline service if a treatment is deemed unsafe or unsuitable for your condition.

• Clients must arrive at least 10 minutes prior to their appointment.
• Late arrivals may result in shortened treatment time.
• Our facility is private, and we maintain the right to refuse service to anyone behaving inappropriately or disrespectfully.

• Revive Restore & Repair reserves the right to update these Terms & Conditions at any time.